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PETA Animal Cruelty Free

FAQ

Are Green 4 Your Soul Product Lines Cruelty Free?
Green 4 Your Soul does not represent any product lines that are tested on animals. If a manufacturer does not clearly state their animal testing policy Green 4 Your Soul will contact them to ensure that their products are not tested on animals before representing them. In addition Green 4 Your Soul proudly displays PETA's Cruelty-Free Bunny Logo to assure our customers that we do not participate or condone animal testing. Companies that have joined PETA's Caring Consumer Program have pledged in writing that they and their suppliers do not conduct or commission animal testing on ingredients, formulations or finished products and will not do so in the future.

How Green Is Green 4 Your Soul?
At Green 4 Your Soul we're passionate about protecting the planet.  We reuse packaging items sent to us in product shipments; including packing paper, peanuts, bubble wrap and boxes.  When we purchase packaging materials we always choose recycled or recyclable materials.  We carefully screen each potential product line to ensure that the company's environmental efforts and product ingredients and production are in line with our values.  We do not represent any products that test on animals.  In addition we will not represent any products that use Palm Oil obtained from the regions contributing to the deforestation and endangerment of the Orangutans.  When a company obtains ingredients from impoverished countries we ensure that they are using Fair Trade practices before agreeing to represent their products.      

What is Green 4 Your Soul’s Return Policy?
All sales are final, no returns or exchanges with the exception of Badger products. Badger products carry a 100% satisfaction guarantee. If you are unhappy with a Badger purchase please feel free to return the item for a full refund. Customers will be required to pay shipping on returned Badger products. Your satisfaction is important to us. Please notify Green 4 Your Soul immediately if you receive a damaged product.  In addition our salt lamps contain an electrical component that sometimes fails, if your salt lamp cord becomes faulty please contact us and we will be happy to arrange for a replacement to be sent to you.

Does Green 4 Your Soul have a store?
Green 4 Your Soul is an online only green boutique, we do not have a store front.

When will my order ship?
Green 4 Your Soul orders typically ship within 24 hours, however during periods of high order volume orders may ship within 2-5 business days. Green 4 Your Soul does not process or ship International Orders at this point in time.  Please be advised that we require a physical address for shipping and cannot ship orders to PO Boxes. Orders are shipped Monday through Friday excluding Weekends and Holidays via Fedex. Customers will receive an automatic email with tracking information when their order is placed.

Please be advised, if you select expedited shipping (Ex: Fedex 2 Day) your shipping transit times will be calculated from the time your shipment leaves our warehouse, not the date your order was placed. This is typically 24 hours from the date your order was placed and does not include weekends and holidays. Please see below for more detailed information on transit times:

Priority Overnight:
Next-business-day delivery. Delivery to and from many areas of Alaska and Hawaii in 1 or 2 business days. Please note orders must be received by 2pm PST in order to ship same day.

Fedex 2 Day:
2 business days for most shipments. Available throughout all 50 states; Hawaii service is to and from the island of Oahu only.

Fedex Express Saver:
3 business days. Not available to Alaska and Hawaii.

Fedex Ground:
1 to 5 business days within the 48 states, depending on the distance from origin to destination. Packages to Alaska, Hawaii and Puerto Rico arrive in three to seven business days.

How Do I Track My Order?
After you place your order you will receive an email containing your order number. On the upper right hand corner of the website there is a link that reads "Track Order". Click on Track Order and enter your Email Address and Order Number and you will be able to track the staus of your order. Please note that the tracking information will not be available until Fedex has scanned in your package, so it may take 24 hours for your tracking information to become available.

Damaged or Lost Shipments:

Your satisfaction is important to us. Please notify Green 4 Your Soul within 24 hours if your shipment was damaged during shipping. If a customer elects to have Fedex deliver their Green 4 Your Soul order without the requirement of a signature Green 4 Your Soul cannot be responsible for the condition of the shipment and the customer assumes responsibilty if the product is damaged due to exposure to weather conditions such as extreme heat or cold when unattended. If you did not receive your shipment please notify us and we will research the whereabouts of your package.  If your package cannot be located we will send you a replacement shipment.

Out of Stock Items:
If an item is out of stock customers can elect to be notified via email when the item is back in stock. Green 4 Your Soul does not take orders for out of stock items.

What essential oils should be avoided during pregnancy?
There are many conflicting views on which essential oils are unsafe for use during pregnancy. Always check with your doctor before using a product containing essential oils if you are pregnant.

The pump on my moisturizer isn't working, what do I do?
Some of our moisturizers and eye creams are packaged using airless pumps.  These pumps do not have a stem and will move up from the bottom during use allowing you to access all of the product.  Airless pumps need to be reactivated if they are exposed to air.  To do so simply: Pop off the bottom of the container, loosen the top (do not remove it completely) push up the cylinder inside the container while pumping to express air.  Re-tighten the lid and pump the product 6-10 times to reactivate the vacuum.  DO NOT put anything into the container as it will push the cylinder inside further down and will make activation harder and could contaminate your product.

Why can’t essential oils be used on cats?
Cats’ bodies cannot absorb essential oils the way humans and dogs bodies do. Therefore it’s not safe or advisable to use products containing essential oils on cats.

What is Green 4 Your Soul’s Privacy Policy?
Green 4 Your Soul only collects the personal information that you choose to provide us. We guarantee that your information will never be sold, rented or traded with any other company or organization. We do, from time-to-time, offer special promotions only to those registered with our site. In order to take advantage of these specials, we encourage you to join our mailing list. You'll receive email updates no more than once-per-month and every email will have a link at the bottom so that, with one click, you can automatically remove yourself from our database. To view our full privacy policy click the link on the bottom of the website.

Are Green products more expensive than commercial products?
Many products carried by Green 4 Your Soul are comparably priced if not cheaper than their commercial counterparts. Other products may contain rare or exotic ingredients that are more expensive to produce. If a product contains high levels of rare or costly ingredients it will have a higher price point. Green 4 Your Soul has attempted to offer all price points to ensure that there are products available for every budget. Many of the product lines carried by Green 4 Your Soul are highly concentrated and you will use less of the product to receive your desired effect. In these cases you will save money because the products will last you far longer than a watered down commercial product. You can also save money by sharing products with your family. Many Green 4 Your Soul products have gender-neutral scents that are pleasing to both men and women. When you eliminate the need to buy his and hers personal care products you save money!

Where do the Green 411 facts come from?
The green 411 facts are a compilation of research collected from articles, environmental studies, green industry websites as well as green books. This information is intended to provide knowledge to clients on the importance of going green. These facts also educate clients about the hazardous chemicals in commercial products and their potential health risks.

I have skin sensitivities can I use green products?
Green 4 Your Soul has a full disclosure policy of all ingredients. You can easily view ingredient listings for all products carried by Green 4 Your Soul. If you have known allergies you will be able to avoid any products that contain ingredients you’re allergic or sensitive to. In addition under the facial care link there is a link to products recommended for sensitive skin. It’s always recommended for those with skin sensitivities to do a patch test before applying a product at full strength. Generally speaking those with skin sensitivities usually do well with green products since they don’t contain irritants like SLS, synthetic fragrances and artificial colors. If you have extreme sensitivites it's always a good idea to check with your Doctor before changing skin care regimes.

What is the shelf life of a green product?
Generally speaking the products represented by Green 4 Your Soul do not have as long of a shelf life as commercial products. The reason for this is that many do not contain synthetic preservatives. The shelf life for most of the products is between 1 and 2 years.

Some products are stamped with Dates, these dates are intended as freshness guides and are not expiration dates. Products usually maintain their freshness for at least one year past the stamped Date. Always store natural products in a cool dry place away from direct sunlight to extend shelf life. Use your best judgment and if a product smells "off" discard it. Feel free to email us if you would like to know the shelf life of a specific product.

Why are there little white specs in my product?
Shea Butter containing products such as Max Green Pomade and our Shea Terra Body Butters may display white specs.  Shea Butter's texture changes due to fluctuations in temperature. This appearance is likely due to the Shea Butter becoming cold. The Shea Butter will melt on contact with your skin and return to it's original consistancy. The white specs are nothing to be concerned about, you will find that all natural products may vary in color and consistancy.

 
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